TERMS AND CONDITIONS-WHATSAPP BANKING
These terms and conditions are applicable to the Users of WhatsApp that avail/ seek
to avail of the Services (defined hereinafter) provided thereon by State Bank of India
(“SBI” or “Bank”) and shall be deemed to include any amendments/ changes/
modifications/ revisions/ restatements made thereto from time to time (“Terms and
Conditions”).
1. DEFINITIONS AND INTERPRETATION
“Account” refers to any account held by the User with the Bank or relationship that the
User may have with the Bank pursuant to any product/ service/ loans/ facilities availed/
applied for from the Bank or because of usage of any mobile banking application or
any other application of the Bank and includes savings account, current account, loan
account or deposits held with the Bank, etc.
“Bank Registered Number” is 9022690226 or such other the authorized number of
the business account of the Bank registered with WhatsApp for the purposes of
providing Services, which may be changed from time to time as provided herein.
“Customer” shall mean any Individual holding an Account with the Bank.
“Customer’s Registered Number” is the mobile number of the Customer registered
with the Bank.
“Device” means a computer, laptop, mobile phone, tablet, or any other similar device
that enables the User to access WhatsApp and use the Services.
“One Way Communication” shall mean the service provided by the Bank to the User
on WhatsApp where the Bank sends its User one-way messages i.e. messages
without any initiation of communication by the User, through its Registered Number,
which may be in the nature of information, alerts, updates, transaction alerts in relation
to the Account and such other communications as the Bank may enable from time to
time, at its discretion.
“Privacy Policy” shall have the meaning as ascribed to the term in Clause 13 hereto.
“Services” shall have the meaning ascribed to the term in Clause 3 hereto.
“Two Way Communication” shall mean the service provided by the Bank to the Users
on WhatsApp where the User can communicate with the Bank by sending messages
to the Bank Registered Number, which may be in the form of requests, seeking
information, asking queries etc. and where the Bank provides the Services by
responding to such messages
“Underlying Product/ Service” shall mean the product or service of the Bank availed/
sought to be availed by the User through the Services.
“User” shall mean a Customer of the Bank or any other person interacting with the
Bank on WhatsApp on the Bank Registered Number and/or availing the Services
through WhatsApp.
“User Information” refers to the personal data or information or such other data or
information including any sensitive personal data in relation to the User such as
information in relation to the account balance of the User, shared by the User or
provided to the User by the Bank or collected or obtained from the User or from
WhatsApp or from any such source in the course of the User availing the Services
hereunder.
“WhatsApp” is the application provided by WhatsApp Inc.,1601 Willow Road, Menlo
Park, California 94025, United States of America.
2. ELIGIBILITY FOR USING THE SERVICES
The User hereby agrees and undertakes that he shall use the Services only if he fulfils
the eligibility as given below and shall otherwise not use the Services:
(i) The User is an individual.
(ii) The User is of sound mind, solvent and competent to contract.
3. SERVICES
a. Services shall mean any of the following services provided by the Bank, by itself or
through any of its service providers, by way of One-Way Communications and/or Two-
Way Communications:
i) Service of information or details provided by the Bank in response to the
Frequently asked questions (FAQs), queries raised by the User or information
sought by the User from the Bank in relation to the products/ services offered
by the Bank.
ii) Service of information or details provided by the Bank including but not limited
to awareness messages, alerts, notifications, updates, transaction alerts
including in relation to the Account of the User with the Bank.
iii) Service of information or details provided by the Bank including but not
limited to communication of preapproved offers, etc. as part of the Bank’s
marketing program.
iv) Service of location-based information or details provided by the Bank
including but not limited to location of branches, ATMs, branches offering gold
loan/ home loan / lockers/ cash deposit, machines etc.
v) Service of information or details provided by the Bank in relation to the
Account of the User including but not limited to information such as account
balance, recent transactions, account statement, summary of account
statement etc.
vi) Service provided by the Bank in relation to the Account of the User including
but not limited to activation of point of sales machine, blocking of card, PIN
generation, account upgrade, change in account variant, etc.
vii) Service provided by the Bank by re-directing the User to the relevant
platform/page/webpage of the Bank or its service provider wherein the User
can avail of any product/ service from the Bank.
viii) Any other additional service(s) as may be provided by the Bank, at its sole
discretion, from time to time.
b. The User hereby agrees and confirms that the Services shall be subject to the
following:
i) The terms and conditions and other requirements as may be applicable to the
respective Underlying Product/ Service from time to time.
ii) Authentication process as may be prescribed by the Bank from time to time
for the respective Underlying Product/ Service.
iii) Sole discretion of the Bank to approve/ reject any request of the User at any
time, without providing any reason for the same.
iv) Sanction terms, eligibility criteria, internal checks and parameters and
internal processes and policies of the Bank as prescribed by it from time to time;
and/or.
v) Acceptance/ signing of the relevant documents and terms and conditions
applicable to the respective underlying Product/ Service in the form and manner
as may be required by the Bank.
c. The User hereby agrees and confirms that the Bank may, at its sole discretion, add,
remove, enable, or disable one or more Service(s) on WhatsApp without notice and
without providing any reason or explanation for the same to the User and the Bank
shall not be responsible for any loss that the User may suffer for this.
d. The User hereby agrees that he/she shall not forward, share or disseminate any
information, links or details provided by the Bank to the User through the Services to
any other person or entity.
e. The User agrees and accepts that the Bank reserves the right to provide only such
Services as the Bank may at its discretion permit from time to time. The Bank may
also advise the availability/non-availability of any Service, at its sole discretion.
f. The User agrees that he shall not hold the Bank responsible for not responding to
the queries of/ information sought by the User or not providing a response to the
satisfaction of the User or not processing any request of the User.
g. The Bank will have no liability in case of any fraud or impersonation incidents
through WhatsApp.
End of Document
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