The 2019 Walmart Pathways Graduation Test covers essential retail skills, focusing on customer service, safety procedures, merchandising, and company policy, often utilizing situational scenarios. Key topics include maintaining “clean, fast, and friendly” service, proper product zoning, and understanding inventory management to reduce shrink.

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1. Which of the following is a benefit of fast zoning for
our customers and our associates?
All the answers are correct
2. How do we provide every day low price to our cus-
tomers?
By do our part to maintain
every day low cost
3. Which of the following can contribute to increased
shrink?
Forgetting to check on BOB
and LISA
4. Which of the following means being aware of your
surrounding and what customers are doing?
Working with "eyes up"
5. Which of the following is the proper Oder for effec-
tive communication?
Listen,think then speak
6. Whenever a rollback topper is on an item which of
the following must also be present?
Was card
7. Which of the following is the second step of com-
munication?
Think
8. Which of the following is the possible result of mis-
labeled merchandise?
Decreased shrink
9. Items at what level have the greatest chance to sell? Eye level
10. Which is the recommended selling approach? Trusted advisor
11. Ensuring everything on the shelf is in the right loca-
tion is an example of..
Modular integrity
12. What should you do if your supervisor assigned a
number of tasks for you to complete but your not
sure if you have time to complete them.
Ask your supervisor which tasks
you should do first
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13. The item number on the case needs to match the
item number on the_______?
Shelf
14. What is the most common request that a customer
needs help with?
Locating an item
15. Which of the following is not influenced by modular
integrity?
Unloading trucks
16. We need to make sure to match the _____ to the aisle
and the section location?
Item number
17. What makes a customers shopping experience
seamless?
Being able to shop when and
where they want
18. Which of the following strategies grabs the cus-
tomers attention while shopping and uses spacing
to help sell products?
Placement strategy
19. Who is responsible for our customers a clean,fast
and friendly shopping experience?
Every Walmart associate
20. Approximately what percentage of shrink is caused
by theft?
30
21. What is the purpose of the associates in critical
needs trust?
Offers grants the US associates
facing hardships as a result of
an unexpected crisis
22. How should you use the zoning tool? Pull products to the front of the
shelf
23. The aisle locator signs should match the aisle loca-
tion on the ____?
Label
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24. Which of the following is an example of owning your
stores safety?
Removing an unattended lad-
der
25. Which locator sign do we determine where prod-
ucts go in the aisle?
Item number
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